The MatPath Pass is a low-cost digital product delivered immediately after purchase. We want you to be satisfied.
You may request a full refund of the MatPath Pass if both conditions are met: (1) you submit the request within 72 hours after your payment is confirmed, and (2) you have not yet used Pass-only results. Eligibility under this voluntary refund policy ends at the earlier of those events: first use or 72 hours after payment.
First use means the first successful access to paid recruiting information in either the Men's or Women's tool, including roster depth, roster-fit results, school cost comparisons, or academic-fit results. We record the first-use time to administer this policy. Creating an account, signing in with Google or an email code, and reading the public Start Here pages do not count as first use.
After first use or the 72-hour period, we ordinarily do not offer refunds under our voluntary policy. This does not limit rights under applicable law, remedies for unauthorized charges, or refunds offered by the payment provider. Purchases processed through Stripe Managed Payments are also subject to the Stripe Managed Payments refund policy; Stripe may grant refunds beyond MatPath's voluntary window. If those terms provide broader rights, they control.
Email info@envspromotions.com from the email associated with your MatPath account. Include your approximate purchase date and receipt or order reference, if available. A Stripe transaction ID is not required. We aim to respond within 3 business days. Approved refunds are returned to the original payment method; posting commonly takes 5–10 business days depending on your bank. A refunded Pass is deactivated.
If you believe you were charged in error or the service was not delivered as described, contact us so we can investigate. Nothing in this policy limits your rights to raise a payment dispute with your payment provider.